A Mumbai resident complained about the lack of a first-aid kit on the Indigo flight. He stated on Twitter that they were hit by a walking stick on their Mumbai-Aurangabad trip, but the attendants did not bring ice or first aid. According to the passenger, they were instead offered a juice pack to dab their wound. He had also tagged the civil aviation watchdog, the Directorate General of Civil Aviation.
A citizen welfare and redressal forum responded to him, saying that it is alarming that the airlines do not have a first aid kit and that this amounts to a deficiency of services under the Consumer Protection Act in addition to other legal violations.
The airline responded to the passenger's tweet with a generic message and stated, "It's obviously not pleasant to hear. We hope you are feeling better. Please DM us your PNR and contact information, as well as a convenient time for us to reach you."