IRCTC Down: Railway Ticket Booking Website and Mobile App Not Working; Users Complain of Tickets Not Visible After Payment

Indian Railway Catering and Tourism Corporation (IRCTC) website and mobile application were not working on Tuesday, August 13, for online ticket bookers and travellers. According to the users, after all the procedures, they are unable to receive or view tickets on the screen. Some users are also facing a technical issue affecting payment. 

According to the tracking website Downdetector.com, many users face issues accessing IRCTC website an mobile app. The tracking website indicated that over 350 users face problems using IRCTC online ticketing services.

The Downdetector reported that the booking services began experiencing technical issues around 1:09 AM to 11:09 AM on Tuesday. Approximately more than 300 users had issues accessing the website and application.

A user tagging IRCTC official Twitter handle on X, said that he tried booking ticket from IRCTC website from Chandlodiya (CLDY) to Keshod (KSD) and completed the payment procedures, but ticket was not booked. Dev Patel also shared a screen grab of his mobile phone.

@IRCTCofficial

Hello sir/ma'am,

I just tried to book a ticket from the irctc web from CLDY to KSD in tatkal.

I completed my payment but the ticket status is not booked

I am giving you a screenshot of the details below :

I just mailed you.
Please see this issue ASAP...! pic.twitter.com/8qnK4JtV7B

— Dev Patel (@devpatel_007__) August 13, 2024

However, IRTC, in its reply, said that the amount deducted would be refunded within 5 to 6 working days. "Sir, You will be charged for booked ticket only. The amount deducted will revert back within 05 to 06 working days. Please refer to your booked ticket history and failed ticket history under My Transaction," IRCTC wrote on X.

@AshwiniVaishnaw
Sir, you talk about fast trains and bullet trains in India. Firstly fix your IRCTC website which keeps going down. How do you expect common people to book tickets when your website is mostly down. Only agents are able to book tickets. @PMOIndia@narendramodi

— Nick (@Nickcook94221) August 13, 2024

Another user shared its frustration on social media site X, while tagging Union Railway Minister Ashwini Vaishnaw. User name @Nickcook94221 wrote, "@AshwiniVaishnaw Sir, you talk about fast trains and bullet trains in India. Firstly fix your IRCTC website which keeps going down. How do you expect common people to book tickets when your website is mostly down. Only agents are able to book tickets."

Hi @IRCTCofficial and @Paytm,
Today at 11:12 I tried to book a ticket from @Paytm today from Gurgaon (GGN) to Bikaner (BKN) and used @PhonePe for payment.
Even after a successful payment my ticket was not booked on @Paytm .@IRCTCofficial look into the matter and refund money pic.twitter.com/XoYvxo5V36

— Lakshya Kothari (@lakshya_ko99147) August 13, 2024

Lakshya Kothari, a user, also faced the same issue of tickets not appearing or receiving after completing procedures like payment and contact details. X user @lakshya_ko99147, reported, "Hi @IRCTCofficial and  @Paytm, Today at 11:12 I tried to book a ticket from  @Paytm today from Gurgaon (GGN) to Bikaner (BKN) and used  @PhonePe for payment. Even after a successful payment my ticket was not booked on @Paytm. @IRCTCofficial look into the matter and refund money."

However, there is no official statement from the IRCTC about the technical issue or glitch on its web and mobile app.