Department of public grievances, Government department

Minister of State for PMO Jitendra Singh on Monday informed that over 25,000 COVID-19 related grievances have been redressed through portal in the last 20 days."Following the declaration of nationwide lockdown in the wake of corona pandemic, the grievance portal has received tremendous response from people from across the country in the last three weeks as a result of which, while on April 1, 332 COVID related grievances were registered by the public, within 15 days by April 16 the number increased to 5,566,"said Singh in a statement.He complimented the Department of Public Grievances and the handlers of National Monitoring Dashboard for their prompt and round-the-clock follow up, which had made it possible to limit the average disposal time of a grievance to 1.57 days.It is pertinent to mention that on the National Monitoring Dashboard in the grievance portal, an exclusive window was introduced for COVID-19 related grievances.Meanwhile, about 14,982 of COVID related grievances have been sent to different state governments while other grievances were sent to different Central Ministries for redressal.Specific focus is being given to grievance cases related to migrant labourers, health infrastructure and quarantine, food and civil supply-related issues, banking and financial sector issues, salary and, employee issues and school and higher education-related issues, he said.( With inputs from ANI )

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